Why should we train our staff in Easy Read?

Training staff in Easy Read can benefit your organisation or business in several ways:

  1. Accessibility: By equipping your staff with the skills to create Easy Read materials, you ensure that your business communicates effectively with all customers, including those with cognitive disabilities, learning difficulties, or low literacy levels. This promotes inclusivity and ensures that everyone can access important information about your products or services.
  2. Customer Satisfaction: Easy Read materials make it easier for customers to understand your offerings, policies, and procedures, leading to improved customer satisfaction. When customers can access information more easily, they are more likely to feel valued and supported by your business.
  3. Legal Compliance: In many regions, there are legal requirements or guidelines for providing accessible information to individuals with disabilities. Training your staff in Easy Read ensures that your business complies with these regulations and avoids potential legal issues related to accessibility.
  4. Brand Reputation: Demonstrating a commitment to accessibility and inclusivity can enhance your brand reputation. Customers appreciate businesses that prioritise accessibility and are more likely to support companies that make an effort to accommodate diverse needs.
  5. Employee Development: Training staff in Easy Read not only benefits your customers but also empowers your employees. It provides them with valuable skills in communication, accessibility, and customer service, enhancing their professional development and contributing to a more inclusive workplace culture.

Overall, investing in training staff in Easy Read demonstrates your commitment to accessibility, improves customer satisfaction, ensures legal compliance, enhances your brand reputation, and promotes employee development.

Find out more about our Easy Read training here.

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