User Involvement

Listen. Shape. Improve.

Make change effectively and be more accountable by listening to your staff, customers or service users.

What is it?

User involvement means:

  • Making sure that people that use services are heard.
  • Listening to feedback to shape and improve services.
  • This normally involves a focus group or an expert panel.
  • It could also be a questionnaire or consultation.

Why is it important?

  • Feedback can enhance and improve service quality.
  • It can improve outcomes for service users and providers.
  • It provides a genuine person-centred approach to planning.
  • It delivers truly informed decision making.

What are the barriers?

  • The quality, accessibility and availability of review or consultation documents.
  • The location, accessibility and timing of meetings or forums.
  • Staff may perceive user involvement negatively.
  • Time pressures.
  • Lack of training, skills, information or experience.

Our Commitment

  • We will work in partnership with your preferred forum, expert panel or named advocacy organisation.
  • If you do not have existing links, we will refer your work to [*Provider TBC]. Their expert panel will review, scrutinise and ensure that the service user voice is heard.