User Involvement

Listen. Shape. Improve.

Doing user involvement the right way.

What is it?

User involvement means:

  • Making sure that people that use services are heard.
  • Listening to feedback to shape and improve services.
  • This normally involves a focus group or an expert panel.
  • It could also be a questionnaire or consultation.

Why is it important?

  • Feedback can enhance and improve service quality.
  • It can improve outcomes for service users and providers.
  • It provides a genuine person-centred approach to planning.
  • It delivers truly informed decision making.

What are the barriers?

  • The quality, accessibility and availability of reviews or consultation documents.
  • The location, accessibility and timing of meetings or forums.
  • Staff and other stakeholders may perceive user involvement negatively.
  • Time pressures and deadlines can see user involvement sidelined.
  • A lack of training, skills, information or experience to get feedback in a meaningful way.

Our Commitment

  • We will work in partnership with your preferred forum, expert panel or named advocacy organisation.
  • We maintain our own activity user involvement group.
  • Our expert panel can review, scrutinise and give feedback to ensure that the service user voice is heard.