Listen. Shape. Improve.
Doing user involvement the right way.
What is it?
User involvement means:
- Making sure that people that use services are heard.
- Listening to feedback to shape and improve services.
- This normally involves a focus group or an expert panel.
- It could also be a questionnaire or consultation.
Why is it important?
- Feedback can enhance and improve service quality.
- It can improve outcomes for service users and providers.
- It provides a genuine person-centred approach to planning.
- It delivers truly informed decision making.
What are the barriers?
- The quality, accessibility and availability of reviews or consultation documents.
- The location, accessibility and timing of meetings or forums.
- Staff and other stakeholders may perceive user involvement negatively.
- Time pressures and deadlines can see user involvement sidelined.
- A lack of training, skills, information or experience to get feedback in a meaningful way.
- We will work in partnership with your preferred forum, expert panel or named advocacy organisation.
- We maintain our own activity user involvement group.
- Our expert panel can review, scrutinise and give feedback to ensure that the service user voice is heard.