Listen. Shape. Improve.
Make change effectively and be more accountable by listening to your staff, customers or service users.
What is it?
User involvement means:
- Making sure that people that use services are heard.
- Listening to feedback to shape and improve services.
- This normally involves a focus group or an expert panel.
- It could also be a questionnaire or consultation.
Why is it important?
- Feedback can enhance and improve service quality.
- It can improve outcomes for service users and providers.
- It provides a genuine person-centred approach to planning.
- It delivers truly informed decision making.
What are the barriers?
- The quality, accessibility and availability of review or consultation documents.
- The location, accessibility and timing of meetings or forums.
- Staff may perceive user involvement negatively.
- Time pressures.
- Lack of training, skills, information or experience.
- We will work in partnership with your preferred forum, expert panel or named advocacy organisation.
- If you do not have existing links, we will refer your work to [*Provider TBC]. Their expert panel will review, scrutinise and ensure that the service user voice is heard.